Newsletter
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products or Services (If Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 – Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. For more information, view our Privacy Policy page.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall City Barbers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless City Barbers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the EU and the United Kingdom.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us by email using the Contact Form found on our Contact Page.
Section 19 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 1 – What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Section 2 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by using our contact form or writing to us at:
City Barbers
Unit A
47 Clerkenwell Close
London EC1R 0AJ
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – Our E-commerce Platform
Our eCommerce store is hosted by Citygate Hosting and managed by Capital Designs Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored securely on Citygate Hosting’s data storage, databases and the WordPress/Woocommerce platform. They store your data on a secure server behind a firewall.
Section 5 – Payment
We make use of PayPal to complete your purchase, and we do not collect or store your credit/debit card data. We only collect your name, address and other contact details in order to complete the transaction and keep track of your account.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Terms and Conditions or FAQs.
Section 6 – Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Section 7 – Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 8 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 9 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 10 – Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 11 – Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer via our Contact Page or by post at City Barbers.
[Re: Privacy Compliance Officer]
[City Barbers – Unit A, 47 Clerkenwell Close, London EC1R 0AJ]
Section 1 – What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
Section 2 – How we use cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Section 3 – Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
Section 5 – Third party cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Section 6 – More information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: Our Contact Page.
Returns
City Barbers strive to provide the best service possible to all of our customers. We hope that the experience you receive in dealing with us, and equipment we provide, reaches the standard that you expect of us.
However, we know sometimes something is not right, and a return may need to be requested. We will always try our best to rectify any problems in a swift and satisfactory manner, within the parameters that we will clearly set out as follows and as stated on our ‘Returns Policy’ page on our website.
We are unable to process a return or refund whilst goods are still in transit, so we ask for patience during the global pandemic until your goods arrive in the event you want to request a return. The pandemic has meant logistics companies may be delayed in getting goods to you in some cases.
Your Rights as a Buyer
All eCommerce orders within the UK are protected by the Consumer Rights Act 2015, which is an extension of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
You may be familiar with (or have heard of) the Distance Selling Regulations and the Sale of Goods Act. Both of these are now obsolete, replaced by the Consumer Rights Act 2015 (from here onwards referred to as “the CRA”).
In short, the CRA explains the minimum standards that you should expect of any eCommerce purchase. With regards to returns, the Act details your “right to cancel” (which is essentially, your right to return items you have ordered because you have changed your mind, however, there are some exemptions).
Exceptions to the CRA – Which Products Cannot be Returned
The first thing that we have to make clear right away, is that there are products that are exempt from your right to cancel. The most common exemption are products that are sealed for health protection or hygiene reasons, which include protective face masks and other clothing that we sell on our site. The protective face masks we provide are medical products that are sealed for hygiene reasons, and once opened, they cannot be returned unless faulty under warranty (more information on this below). If unopened, untamptered with and in the original condition, then your right to cancel is unaffected.
For this reason, we ask you to be certain when ordering that the item and quantity being purchased is correct, and again once you have received the item please confirm it is correct before opening it. If you have any doubt at all, please contact us here! We have friendly, knowledgeable staff who will be more than happy to ensure the equipment you order is suitable for you, to avoid any problems or disappointment. We therefore provide as much information and support as possible so that you buy with confidence.
For all products that we sell, if they are still sealed, your right to cancel remains unaffected. Only when the item is unsealed does the right to cancel cease to apply.
In the following situations, the right to cancel is no longer available:
- Goods received sealed for health protection or hygiene reasons, once they are unsealed
- Sealed audio, video and software products, once they are unsealed
- Goods once they have been inseparably mixed with something after delivery
Additional non-returnable items:
- Gift cards
- Downloadable software products
- For hygiene reasons, some health and personal care items including personal protective equipment:-
- Face Masks
- Hasmat suits
- Skin and hand creams
Your Right to Cancel
The CRA states that you have 14 days from receiving the goods to notify us of your request to return any or all of the unopened products.
You must notify us in writing via our contact us page or by post. You must return them to us within 14 days of the request being accepted, and returns received after this period may be declined.
If you are returning an item because you have changed your mind or ordered the wrong item, then any return postage costs are your responsibility. We recommend using a recorded delivery service for returns, as refunds cannot be issued for items that we do not receive back. You must use the Return Material Authorization (RMA number) and returns address we will provide. Our products are sent from different fulfilment centres and must be returned to the same fulfilment centre the goods came from not from our postal address in London which does not accept packages. Without the provided RMA number, the fulfilment centre will not know which company and customer the return is for, so it is essential the details we provide are clrealy written on the package you return.
If you are returning an item because we sent the wrong item, it was damaged in transit, or is otherwise faulty (more information about faulty products follows), then we will cover the return cost and will discuss the options for you.
Because we offer a free delivery option on every order, any premium delivery charges cannot be refunded. If some, but not all, items are being returned then the delivery charge will not be refunded. In addition, our free delivery service is a premium international delivery service which does, in fact, cost us. If you want to return an item because you changed your mind or chose the wrong size, then we reserve the right to deduct our original delivery expenses from any refund amount.
Once again, we must stress that items that have been opened, even if unused, cannot be returned for hygiene reasons. However if you have opened the product, please contact us and we can discuss this with you and see if we can find another solution for you. If we accept a return on the basis of the item still being sealed and subsequently find that this is not the case, then we reserve the right to refuse a refund and will discuss this with you.
Faulty Items
Our masks are covered by a 30-day manufacturers warranty. Any item found to be faulty within 30 days of receipt you have the “right to reject”. This means you are entitled to return the item for a replacement or refund as it is assumed the item was delivered with the fault already present.
Should a fault develop within this period we will repair or replace it for you as quickly as we can. If we cannot satisfactorily repair or replace the product within the warranty period, we can choose to issue a full refund.
Should a fault arise at any time during the initial 30 days, you must notify us in writing via email or post. You can email us using our Contact Page – please include your order number in all correspondence. We will resolve the issue for you as quickly as possible for you.
Outside of the warranty period, we will no longer be obligated to resolve the problem, but we will still do our best to help. Our priority is your health, so even if your warranty has expired, please let us know what has happened and we will see what we can do to help.
We will always try to provide you with your preferred resolution, though there may be times where that isn’t possible. However, we will work with you to get a satisfactory resolution as quickly as possible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Any refund applied to your order will be repaid to your original funding source. This might be your PayPal balance, or a credit/debit card. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email using our Contact Page.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our Contact Form on our Contact Page and we will then provide you with an RMA (Returns Number) and the fulfilment centre’s address that the item(s) were originally sent from.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Where to return items to depends on the item
To return your product, please do not send your purchase to our head office here in London. We do not accept packages at our office address, and returning to our office will delay a refund or replacement if applicable. City Barbers will organise for your return to be sent directly to the fulfilment centre from where it came from by sending you the appropriate address and returns number (RMA). City Barbers deal with different manufacturers and our orders are processed at one of several fulfilment centres around the world, so the address given for returns will vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without this.
Any Questions?
If you have any questions about our returns policy (or anything else, for that matter) – please use our Contact Page and we will be happy address any queries. Please include your order number in all correspondence. We aim to resolve the issue as quickly as possible for you.
We have over 20 years of online retail experience providing products to happy customers all over the world. You can therefore buy from City Barbers with confidence, knowing that in the unlikely event of a problem arising with your order that it will be dealt with in prompt, professional manner.
Section 1 – Website disclaimer
The information provided by City Barbers (“we,” “us” or “our”) on https://city-barbers.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
Section 2 – External links disclaimer
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
Section 3 – Professional disclaimer
The Site cannot and does not contain retail advice. The retail information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of retail advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK.
Section 4 – Testimonials disclaimer
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.
Section 1 – Introduction
City Barbers has taken reasonable precautions to ensure that your transactions and personal information are safe. Your transactions with City Barbers are protected by Comodo ECC Domain Validation Secure CA 2, SHA256 Bit SSL certificates, are currently the highest industry-standard encryption system used across the web.
SSL stands for Secure Sockets Layer. It is a system which exists partly in your Internet browser and partly on our web server computer. It encrypts (or encodes) your signals before sending them to our system using a special algorithm that is unique to City Barbers. We use the latest 256bit encryption technology to ensure that your information is sufficiently scrambled as it passes over the Internet.
Comodo ECC Domain Validation Secure CA 2 SSL certificates as used by City Barbers will trigger high security Web browsers to display a green address bar with the name of the organisation that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.
Section 2 – Data Storage
Any personal information collected by the Beard Shed is stored on secure servers in secure facilities. Information stored on our web server computer is protected by firewalls, to prevent your data being accessed from any external computer. A restricted number of authorised staff from the Beard Shed and Capital Designs has access to this system.
City Barbers is one of the few independent eCommerce companies that host our website on our own dedicated servers located in a secure datacentre. Most websites on the Internet make use of cheaper shared-hosting services to save costs. Shared hosting companies are more likely to be vulnerable to attack, have more third party staff that have access to your data, or experience other issues such as page loading speed and latency. Robert Cope, the founder of City Barbers, has graduated with three IT related degree’s and is expert in Advanced Networking (at the level of satellite networks), server security, Linux server systems administration, content delivery networks (CDN), all of which ensure your data is secure and ensures speedy data transmission across the Internet.
Section 3 – Exclusions
While City Barbers takes responsibility for the security of your data on our systems, we do not take responsibility for any unauthorised access to your personal information or loss of or corruption of data caused by any computer virus or Trojan horse or via any system from an Internet Service Provider linking your computer system with ours.
If you have any reason to believe that there has been unauthorised use of your personal information, such as your password or credit card details, please notify us immediately.
Section 4 – Questions
Questions regarding this statement should be directed to City Barbers. Please use our Contact Form to send us an email.
Other pages include our FAQs, Privacy Policy and Website Terms of Service.
Pay securely via PayPal
City Barbers accepts online payment via PayPal, thus allowing users to make purchases via Visa and Mastercard credit/debit cards or via funds transfer from their PayPal account.
After entering your credit card details or transferring funds you will be returned automatically to City Barbers’s Online Shop website and we will send you an e-mail confirming the transaction.
Please note that when you make a credit card purchase your credit card details are entered directly into the PayPal’s systems and do not pass through and are not retained on City Barbers’s systems.
City Barbers may contact you to confirm your order prior to dispatch. City Barbers only accepts transactions where a delivery address verified by PayPal has been entered as the shipping address.
Shipping and Delivery
Free Shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our fulfilment centres in Europe, Singapore, Mainland China by ePacket or EMS and in the USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
If you live in the UK or anywhere in the EU, national governments have waived import taxes on vital medical equipment including ventilators, coronavirus testing kits and protective clothing; this includes all protective face masks. if you live outside the UK or EU, please check with your countries’ rules on import duties for protective equipment before you purchase.
If you live in the UK and receive a notice that you have to pay a customs fee for one of our protective face masks, this is an error. We advise that you print off the following page on the government’s website and take it to your local delivery office along with the tracking number and your ID, and demand that the fee is waived. Royal Mail and Uk customs should not be charging anyone for any type of protective clothing and masks during the pandemic.
Shipping time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| United Kingdom | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Max delivery time – 50 business days.
*This doesn’t include our 2-5 day processing time.
Please note that during the current Coronavirus pandemic, some local postal services that deliver to your door may have delayed services. This is out of our control. For example, UK (Royal Mail) and USA (USPS) postal service delivery times may vary. In addition, your local customs may take longer to process packages at this time.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.